Return & Refund Policy

Return & Refund Policy

At Nuvexiro™, we want you to feel confident when shopping for home essentials. This Return & Refund Policy explains how return requests, exchanges, and refunds are handled.

  1. Return Eligibility

Nuvexiro™ offers a 30-day return window. This means you may request a return within 30 days after receiving your order.

To qualify for a return, the item must be:

Unused and in its original condition
Returned with all original packaging
Not damaged, altered, washed, or used
Accompanied by proof of purchase or order confirmation

Items that do not meet these conditions may not be accepted for return.

  1. How to Request a Return

To begin a return request, please contact us at:

Email: service@nuvexiro.com

Please include your order number, the email used at checkout, and a brief reason for the return.

If your request is approved, we will provide return instructions and let you know where to send the item. Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.

  1. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

To help us review the issue, please provide:

Your order number
Clear photos of the item
Photos of the packaging and shipping label
A short description of the problem

After review, we will help provide a suitable solution.

  1. Non-Returnable Items

Certain products may not be eligible for return, including:

Used, washed, or damaged items
Items missing original packaging or accessories
Custom or personalized products
Personal care or hygiene-related items
Gift cards
Final sale or clearance items
Items returned without approval

Original shipping fees are not refundable unless required by applicable law or the issue was caused by our error.

  1. Exchanges

At this time, the fastest way to receive a different item is to return the original product first. Once your return is approved, you may place a new order for the item you would like instead.

  1. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, for any reason and without giving a justification.

To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

  1. Refunds

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or card provider may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: service@nuvexiro.com

  1. Return Address

Please contact us before sending any return. A return approval and return instructions are required before mailing items back.

Return Address:
Alkam Home Fashions
630 S Los Angeles St D-1
Los Angeles, CA 90014
United States

Contact Information

Nuvexiro™
Alkam Home Fashions
630 S Los Angeles St D-1
Los Angeles, CA 90014
United States

Phone: +1 (213) 624-3536
Email: service@nuvexiro.com

Thank you for choosing Nuvexiro™. We are committed to providing practical home essentials and helpful customer support for every order.